Effective Date: 01-November-2023
This Exchange and Refund Policy (“Policy”) is entered into by and between Festive Folks (“Company”) and its customers
(“Customer”) as of the effective date mentioned above.
1.1 Eligibility: Customer may be eligible for a one-time exchange if the received product is damaged, defective, or
unsatisfactory. However, Custom, Sale/Discount, Offer, Promo code & Outlet orders are expressly excluded from
exchange eligibility.
1.2 Initiation: To initiate the exchange process, Customer must contact the Company’s customer support team within
72 hours of receiving the product through the designated Exchange form on the order page.
1.3 Exchange Procedure:
1.4 Exchange Exclusions:
2.1 Eligibility: Customer may be eligible for a one-time refund if the received product is damaged, defective, or unsatisfactory. Similar to the Exchange Policy, Custom, Sale/Discount, Offer, Promo code & Outlet orders are expressly excluded from refund eligibility.
2.2 Initiation: To initiate the refund process, Customer must contact the Company’s customer support team within 48 hours of receiving the product through the designated Refund form on the order page.
2.3 Refund Procedure:
2.4 Refund Exclusions:
This Policy constitutes the entire agreement between the Customer and the Company concerning the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether oral or written. The Company reserves the right to amend this Policy at its discretion. If anything is missing or unclear, please contact our customer support for clarification.
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