Enjoy free shipping within India on all orders & free shipping for outside India delivery on minimum spend of INR 10,000Enjoy free shipping within India on all orders & free shipping for outside India delivery on minimum spend of INR 10,000
Enjoy free shipping within India on all orders & free shipping for outside India delivery on minimum spend of $70Enjoy free shipping within India on all orders & free shipping for outside India delivery on minimum spend of $70
Effective Date: 01-March-2024
This Exchange and Refund Policy (“Policy”) is entered into by and between Festive Folks (“Company”) and its customers (“Customer”) as of the effective date mentioned above.
1.1 Eligibility: Customers may be eligible for a one-time exchange if the received product is damaged, defective, or unsatisfactory. However, Custom, Sale/Discount and Offer, Promo/ Coupon code orders are expressly excluded from exchange eligibility. Value of the product selected after exchange will need to be equal or more than the original product.
Please note that an Administration & Logistics charge of INR 150 will be deducted from the original exchange amount per product for Girls clothing.
1.2 Initiation: To initiate the exchange process, Customer must contact the Company’s customer support team on care@festivefolks.com with Order ID in subject line, within 72 hours of receiving the product.
1.3 Exchange Procedure:
1.4 Exchange Exclusions:
2.1 Eligibility: Customers may be eligible for a one-time refund if the received product is damaged, defective, or unsatisfactory. However, Custom, Sale/Discount, Offer, Promo/ Coupon code & Girls orders are expressly excluded from refund eligibility. Refunds are not applicable for Girls clothing.
2.2 Initiation: To initiate the refund process, Customer must contact the Company’s customer support team care@festivefolks.com ,with Order ID in subject line, within 48 hours of receiving the product.
2.3 Refund Procedure:
2.4 Refund Exclusions:
This Policy constitutes the entire agreement between the Customer and the Company concerning the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether oral or written. The Company reserves the right to amend this Policy at its discretion. If anything is missing or unclear, please contact our customer support care@festivefolks.com for clarification.
Thank You.
We celebrate a mix of traditions in a modern context.
Our designs resonate with the essence of exploration.
Our aesthetic resonates with diverse tastes and perspectives.
We embrace inclusivity, both in our designs and in our work ethic
Our silhouettes are classic but the vibes are always on trend.
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Refer to our Terms of Service , Privacy Policy and Exchange Policy for more information.